Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow for a reasonable amount of time for refund processing after it has been approved. If it takes more than a couple of business days, please contact us at info@drawntotravel.eu.
To return your product, you should mail your product to:
Robin Tschötschel
Drawn to Travel
Erentrudisstrasse 12/61
5020 Salzburg
Austria
You will be responsible for paying for your own shipping costs for returning your item (except in cases of goods that do not meet your quality expectations or are damaged). We may be able to provide a return label for you with more favourable shipping conditions.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@drawntotravel.eu for questions related to refunds and returns.
